Last Updated: June 24, 2025
Oscium, LLC (“Oscium,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://oscium.com), use our mobile applications, purchase our products, or interact with our services (collectively, the “Services”). By using our Services, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Information You Provide
- Contact Information: Name, email address, phone number, and mailing address when you fill out forms (e.g., contact us, product purchases, or newsletter sign-ups).
- Account Information: Username, password, and other details if you create an account on our website or apps.
- Payment Information: Credit card details or other payment data processed through our third-party payment processors (we do not store full payment details).
- Support Requests: Information you provide when contacting customer support, including communication records.
- Surveys or Feedback: Responses to optional surveys, reviews, or feedback forms.
b. Automatically Collected Information
- Device and Usage Data: IP address, browser type, operating system, device type, pages visited, time spent on pages, and referring URLs.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site performance, and deliver personalized content. For details, see our Cookie Policy (#cookie-policy) below.
- Analytics Data: Aggregated or anonymized data collected via tools like [e.g., Google Analytics, if applicable], including user behavior and site traffic patterns.
- App Usage Data: If you use our mobile apps (e.g., for WiPry or iMSO products), we may collect data on app interactions, device settings, and diagnostic information.
c. Information from Third Parties
- Partners and Vendors: Data from distributors, resellers, or partners when you purchase our products through them.
- Social Media or Third-Party Platforms: If you interact with us via social media or download our apps from Google Play or the Apple App Store, we may receive limited data (e.g., username or email).
2. How We Use Your Information
We use your information to provide, improve, and personalize our Services. Specific purposes include:
- Security: Protect against fraud, unauthorized access, or other security risks.
- Service Delivery: Process orders, deliver products, provide app functionality, and respond to inquiries.
- Customer Support: Address your questions, troubleshoot issues, and improve support services.
- Marketing and Communications: Send newsletters, promotional offers, or product updates (you can opt out at any time).
- Analytics and Improvement: Analyze usage trends to enhance our website, apps, and products.
- Legal Compliance: Comply with applicable laws, regulations, or legal requests.
3. How We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
- Aggregated Data: We may share anonymized or aggregated data that cannot identify you (e.g., for industry reports).
- Service Providers: With trusted third parties who assist us in operating our Services (e.g., payment processors, hosting providers, or analytics tools). These providers are contractually obligated to protect your data.
- Business Partners: With partners like Hamina Wireless or MetaGeek for joint products or services, only with your consent or as necessary to fulfill your request.
- Legal Obligations: When required by law, such as in response to a subpoena, court order, or regulatory request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your data, subject to legal or contractual obligations.
- Opt-Out: Unsubscribe from marketing emails or opt out of certain data collection (e.g., cookies).
- Data Portability: Receive your data in a structured, commonly used format.
- Do Not Sell: Under CCPA (if applicable), opt out of the sale of your personal information (note: we do not sell data).
To exercise these rights, contact us at support@oscium.com or use the form on our website. We will respond within 30 days, adjust based on legal requirements. For California residents, see our CCPA Notice (#ccpa-notice) below.
5. Cookie Policy
Our website uses cookies and similar technologies to improve functionality and user experience. Cookies are small files stored on your device. We use:
- Essential Cookies: Required for website functionality (e.g., cart functionality).
- Performance Cookies: Track site performance and usage (e.g., via Google Analytics).
- Marketing Cookies: Deliver personalized ads or content.
You can manage cookie preferences via your browser settings or our cookie consent tool. Disabling cookies may affect site functionality. For more details, contact us at support@oscium.com.
6. Data Security
We implement reasonable technical and organizational measures to protect your data, including encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute security. Please notify us immediately at [insert email] if you suspect unauthorized access.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example:
- Account data is kept while your account is active and for 5 years after closure.
- Transaction data is retained for 5 years to comply with tax laws.
- Analytics data is anonymized or deleted after 5 years.
8. International Data Transfers
Oscium is based in the United States (with nexus operations in Oklahoma, Colorado and Idaho). If you access our Services from outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ. We use safeguards like Standard Contractual Clauses for international transfers under GDPR (if applicable).
9. Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly. Contact us if you believe we have child data.
10. Third-Party Links
Our website or apps may contain links to third-party sites (e.g., Google Play, Apple App Store, etc). We are not responsible for their privacy practices. Review their policies before providing personal information.
11. California Privacy Rights (CCPA Notice)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request details about the categories of personal information we collect, use, or share.
- Right to Delete: Request deletion of your data, subject to exceptions.
- Right to Opt-Out: We do not sell personal information, so no opt-out is needed.
- Non-Discrimination: We will not discriminate against you for exercising your rights.
To exercise these rights, contact us at support@oscium.com or 208-639-3140. We may verify your identity before processing requests.
12. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on our website. Check the “Last Updated” date at the top to see the latest version.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Oscium, LLC
8604 NW 155th Place
Edmond, OK 73013, USA
Email: support@oscium.com
Phone: 208-639-3140
For EU/UK users, our Data Protection Officer can be reached at support@oscium.com.
